Privacy Policy

Mission Medical Centre (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, book an appointment, contact us, or use our healthcare and diagnostic services at Berhampore, Murshidabad.

This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices available to you. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal details such as your name, phone number, email address, age, gender and residential address when you book an appointment, fill a contact form, or enquire about our services.
• Health-related information that you voluntarily share for appointments, diagnostic tests, consultations or treatment purposes.
• Usage information such as pages visited, browser type, device information and approximate location, collected through standard web technologies (for example cookies or similar tools) to improve website performance.
• Communication records including messages sent through our website, email, phone or WhatsApp enquiries.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments, diagnostic tests and consultations.
• Respond to enquiries and provide customer support.
• Deliver healthcare and diagnostic services you request.
• Send service-related updates, appointment reminders or important notices (where permitted).
• Improve our website, services and patient experience.
• Comply with applicable legal, regulatory and medical record-keeping requirements.

3. Sharing of Information

We do not sell your personal information. We may share information only when necessary, for example with authorised medical staff involved in your care, trusted service providers who help us operate our website or communications (under appropriate confidentiality obligations), or when required by law, regulation or a valid legal request.

4. Data Security

We take reasonable administrative, technical and physical measures to protect your personal and health-related information against unauthorised access, loss, misuse or alteration. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to remember preferences and understand how visitors use the site. You can control or disable cookies through your browser settings. Disabling cookies may affect some website features.

6. Third-Party Links

Our website may contain links to third-party sites such as social media platforms or maps. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies separately.

7. Data Retention

We retain personal and health-related information only for as long as needed to fulfil the purposes described in this policy, to provide services, or as required by applicable laws and medical record-keeping standards. When information is no longer required, we take steps to delete or securely dispose of it.

8. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent where processing is based on consent (without affecting prior lawful processing).
• Ask us to delete information where we are not required to retain it by law.

To make such a request, please contact us using the details below. We may need to verify your identity before responding.

9. Children’s Privacy

Our website is intended for a general audience. If a parent or guardian believes that a child has provided personal information to us without consent, please contact us so we can review and address the matter appropriately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For specific legal requirements applicable to healthcare data in India, please consult a qualified professional if needed.